Frequently Asked Questions
Slide Restrictions & Rules
Are there height and weight restrictions?
There are a few restrictions. The River Riot Tube Slide has a minimum height requirement of 48″ tall. For all body slides adults may ride and assist children under 36″ tall. Click Here for the full list of slides and height restrictions.
Maximum individual weight permitted on rides is 300 lbs.
Are the pools supervised?
All of our pools and slides are supervised by trained water safety personnel, however parents should not leave their children unattended. Children 8 years and under must be within arms reach of an accompanying adult at all times.
What slides can a parent double on with a little one?
The following slides can be doubled but height restrictions apply (child must be under 36″ tall):
- Double Trouble
- Zoom Flumes
- Intermediate Slides
- Kiddie Slides
- Ramp Slide
Can pregnant women use the slides?
No, due to manufacturers’ and safety guidelines, pregnant women must not use the slides.
Entry Rules & Restrictions
Can I leave and re-enter the park?
There are no re-entry privileges. Your paid Admission Expires upon exiting the Park.
Can I bring my own food and beverages?
Yes! You can bring your own food from home, however outside restaurant food will not be permitted into the park (ex: Pizza, subs, doughnuts, etc). You can bring your own beverages as long as they are commercially sealed. Glass Bottles & Alcohol are NOT permitted.
We strongly urge all guests to limit the amount of belongings brought into the park. Travel light. This is a health & safety precaution and will also assist us all in a fast-moving streamlined entrance process.
What is not permitted in the park?
- Opened beverages or drinks in open containers (i.e. jugs, thermos, water bottles, etc.)
- Outside restaurant food
- Glass bottles
- Drugs, alcohol or illegal substances
- Sharp objects, weapons or knives
- BBQ’s and other personal cooking devices
- Pets or animals
Can I drop my children off by themselves?
Children under the age of 8 years must be accompanied by an adult at all times. Children over the age of 8 may be unaccompanied by an adult, but please use your discretion & remember to pre-arrange a pick-up time. Visitors (including carpoolers, parents picking up their children, etc.) are not permitted into the park without purchase of an admission ticket.
Are pets allowed in the facility?
Pets and animals are not permitted in the facility and must not be locked in vehicles while parked in our lot. The RCMP will be notified of any pets left in vehicles.
Lockers & Other Rentals
Our locker rentals (and all other rental items) are a $5.00 charge plus a $10.00 deposit, which will be held until the return of the rental item. Locker rentals come with a key for unlimited in/out access to your locker while it is being rented.
Are you able to rent a tent or reserve an area?
Our VIP Cabanas shelters can be rented. There are also dozens of picnic tables with shade umbrella available for FREE on a first-come, first served basis.
Are there life jackets available?
Life jackets are provided free of charge and are required for small children and weak or non-swimmers. They can be borrowed at our rental booth and returned when you are finished using it for the day.
What are the capacity restrictions for VIP Cabanas?
Wristbands are required for Cabana access. One wristband per individual will be issued up to the maximum capacity for your cabana (varies, see your Cabana selection for maximum limit). Wristbands are NOT interchangeable.
What forms of payment are accepted?
We accept cash, Visa, MasterCard, and Interac debit cards. Corporate cheques may be accepted from schools and large groups.
Do you have an observer rate or non-sliding fee?
There are no non-slider, dry pass observer, or any other special rates. Every person entering the Waterpark must have a ticket – except Children under 36.″ They are free with paid adult (max 1 free child per paid adult)
Pools & Facilities
Is the water heated and/or chlorinated?
Yes! All pools, slides, and water features are heated & chlorinated.
Are there sufficient washrooms & changing rooms?
Yes, we have large washroom/change room facilities within the park directly facing the slides and hot tub.
Are there tents and shade structures?
Yes! There are several VIP Cabanas available for rent as well as picnic tables with shade structures that are available for FREE on a first come, first served basis!
Are there group rates? How do I make a group booking?
No, there are no group or special rates made available at this time. All entrants are required to pay our regular posted rates.
In-Park Food & Beverages
What kind of food can be purchased at the park?
Burgers, veggie burgers, hot dogs, chicken Strips, and french fries can be purchased from our Burger Grill! A variety of scooped ice cream and other snacks can additionally be found our Ice Cream Parlor.
Can I bring my own food and beverages?
Yes! Splashdown guests are welcome to bring in their own food and drink to enjoy but please note the following restrictions:
(1) No alcohol is permitted on the premises.
(2) All beverages entering the park must be commercially labelled and sealed.
(3) BBQs and other portable cooking devices are not permitted (this includes: No Parking Lot Tailgating).
(4) Outside restaurant food is not permitted in the park.